Delete your account
DeClutter, by Studio DB · Last updated: November 2026
This page explains how to request deletion of your DeClutter account and the data associated with it, what is removed, and what may be retained.
Delete your account from the app
The fastest way to delete your account and all associated data:
- Open the DeClutter app and sign in.
- Go to Settings (your profile).
- Tap Delete account.
- Confirm. Your account is removed and the deletion of the associated data completes within 30 days.
Request deletion by email
If you cannot access the app, email hello@thedeclutterapp.com from the address on your account with the subject "Delete my account". We will verify ownership and complete the deletion within 30 days.
What is deleted
- Your account and login credentials (email address and display name).
- All of your items and listings, including titles, descriptions, prices, condition notes and the photos you uploaded or generated.
- Your analytics and usage records linked to your account (scan history, events and error reports).
- Your subscription and entitlement records held by DeClutter.
What is kept, and for how long
- Payment records: Payments are processed by Stripe (and by Apple or Google for in-app purchases). We do not store card details. Stripe, Apple and Google must keep transaction records for tax and financial law, and they keep them under their own policies. We cannot delete those records.
- Free-trial check: To stop the free trial being claimed again on the same device, a record that is not linked to your name or email may be kept for that device.
- Backups: Deleted data can remain in system backups for a short period before it is overwritten.
Questions
Contact us at hello@thedeclutterapp.com. See also our Privacy Policy.